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Dear , Global competition continues to drive the need for cost efficiencies within IT and this is further intensified by the current uncertain global economic outlook. Paradoxically, end users are benefiting from 24 x 7 availability and diversity of applications and mobile devices, which is driving increased expectations from IT support. A recent survey of FTSE 500 CIOs, revealed that there is a need for a new, holistic approach to meet the challenges of providing centralised service desk solutions. In addition they felt that a ‘one size fits all’ approach associated with traditional off-shored or outsourced service desk models from lower costs channels, do not always fulfill business expectations. Learn more. Allied’s expertise in delivering Smart Service Desk Solutions, encompass various unique models that shape to your business needs. Covering your entire end-user technology environment, you can take advantage of any or all of the following elements:
Aligned with ITIL framework, our Smart Service Desk Solutions offer measurable cost reductions and guaranteed productivity improvement. Through our unique Co-sourcing methodology you retain flexibility and strategic control over your IT infrastructure, thus generating more value for your IT spend. Our clients such as MTV, 3i and Tektronix have benefited from our Smart Service Desk Solutions. For further information on optimising your IT support desk, please contact me on 0845 1215211 or jperryman@alliedworldwide.com Best regards, Jacqueline Perryman Marketing Director Email: jperryman@alliedworldwide.com Office: +44 (0) 845 121 5211 |
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