Business Solutions, Technology Consulting, Remote Infrastructure Managed Services, Human Capital Management, Consulting, business consulting


Corporate		Services		Strategic Business Units		Industries		Clients

Services | Business Consulting | Application Development and Integration
Technology Consulting | Infrastructure Managed Services | Human Capital Management

Allied’s Out-of-Hours Help Desk Solution

Allied’s Out-of-Hours Help Desk solution helps organisations meet the requirements of today’s competitive and global economy. Through timely resolution of end-user problems, our IT Help Desk can enable companies to better manage and more quickly resolve the IT-related problems that affect enterprise end-user efficiency. The solution helps to improve end-user satisfaction, productivity and performance while controlling the operational expenses.

We implement ITIL practices as the basis for our service delivery processes, and our robust relationship management motivation promotes a strong focus on customers’ needs. Our flexible, cost-effective services can be customised to the organisation’s specific IT support goals and objectives.

In addition to helping customers over the phone, the Help Desk can also assist customers by email and through Live Chat Support.

Delivery Model

Allied provides its customers the option of providing Out-of-Hours support through the Onsite, Offsite or Offshore model. The delivery model can be customised based on your business requirements. Our Out-of-Hours managed services solution can help your organisation to lower its IT support expenses as a result of the distributed cost of equipment, training, licensing, staffing, administration and management.

Proven Solution

Allied has extensive experience of offering Out-of-Hours support to global corporations. The solution has recently been implemented at one of the largest retailers in UK and has resulted in higher levels of end-user satisfaction and productivity. Our investment in people, infrastructure, and processes, combined with our commitment to quality and excellence in IT services is well regarded in the industry.

The Allied Worldwide team showed remarkable progress within the first month of engagement. This programme is one of the best implementations that I have seen."

Operations Director, One of the world's TOP 5 technology companies
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"I have been very impressed with your understanding of our needs and speed of your service. I have no hesitation in recommending your service to other organisations."

Director-Customer Service, A leading technology company

We successfully innovate and exploit new and creative ideas to deliver better value for our clients.

I will be interested in receiving quarterly updates regarding industry trends.

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Business Solutions, Technology Consulting, Remote Infrastructure Managed Services, Human Capital Management, Consulting, business consulting

Allied’s Out-of-Hours Help Desk Solution

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